Privacy policy

Orange Duke is committed to protecting the privacy of our customers. Please take the time to review this notice which explains what information we collect about you, how we use it and your rights. Orange Duke (“ Orange Duke ”, or "we") is the controller of the personal data collected through or in connection with www.orangeduke.it and any associated App (the "Site").

What personal data do we collect about you?

We collect personal data from you when you provide it directly and through the use of the Site. This information may include:

• The information you provide when using our site (for example, your name, contact details, gender, product reviews and any information you add to your account profile);

• Transaction and billing information, if you make any purchases from us or through our site (eg credit / debit card details and delivery information);

• Records of your interactions with us (eg. If you contact our customer service, interact with us on social media);

• Information provided by the user when entering a competition or taking part in a survey;

• Information collected automatically, using cookies and other tracking technologies (for example which pages you viewed and if you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site;

• Other necessary information, for example we may access your location if you give us your consent.

If you also shop in one of our stores, we may combine the information you provide in-store (for example if you make a purchase or sign up for our in-store mailing list) with the information above.

What do we use this personal data for?

Depending on how you use our site, your interactions with us and the permissions you give us, the purposes for which we use your personal data include:

• To complete your order and keep your account online.

• To manage and answer any questions or complaints to our customer service.

• To personalize the Site and show you the content that we think will interest you the most, based on your account information, purchase history and your browsing activity.

• Improve, maintain the site and monitor its use.

• For market research, eg. we may contact you for feedback on our products.

• To send you marketing messages and show you targeted advertising, when we have your consent or when we are authorized to do so.

• For security reasons, to investigate fraud and where necessary to protect ourselves and third parties.

• Comply with our legal and regulatory obligations.

We rely on the following legal bases, under the Data Protection Act, to process your personal data:

Since the processing is necessary to perform a contract with you, or to take steps before entering into a contract with you (for example when you have made a purchase with us, we use your personal data to process the payment and fulfill your order ).

• Because we have obtained your consent (for example, when you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing information from us).

Because it is our legitimate interest as an e-commerce provider to maintain and promote our services We always try to understand more about our customers in order to offer the best products and improve the customer experience. We use information about you to customize and adapt the appearance of the site, to make it more interesting and relevant to the products and offers in sight.

Our site may allow you to add additional information to your account profile, such as body type, skin type, hair type, hair condition, training regimen, performance goals, height and weight. We treat this information with particular sensitivity, as we know this process can reveal information about your health or ethnicity, for example. There is no obligation to provide this information and it can be deleted or updated at any time.

Marketing

We love to communicate with our customers and therefore, depending on your preferences, we may use your personal data to send you marketing messages by email, telephone or post. Some of these messages may be personalized for you, based on your previous browsing or shopping activity and other information about you.

If you no longer wish to receive marketing communications from us (or wish to start over), you can change your preferences at any time by contacting us (details below), clicking "unsubscribe" in any email or by updating your settings on the your account. If you unsubscribe from marketing, please note that we may still contact you from time to time with service messages (e.g. confirmation of orders and deliveries and information about your legal rights).

You may also see ads for our site on third party websites, including social media. These ads can be personalized for you using cookies (which track your web activity, allowing us to serve advertisements for customers who have visited our site). When you see an ad on social media, this may be due to the fact that we have hired the social network to show ads to our customers or users that match our customer's demographic profile. In some cases, this may involve sharing your email address with the social network. If you no longer wish to see personalized ads, you can change the cookies and privacy settings on your browser and on these third-party websites.

With whom do we share this personal data?

We share customer personal data with third parties in the following circumstances:

With other companies in our group of companies, as necessary to operate the Site.

With our suppliers and service providers who work for us, eg. payment processors and delivery companies.

With our professional and legal advisors.

With third parties engaged in the prevention and detection of fraud.

With law enforcement or other government authorities, eg. report fraud or in response to a legitimate request.

In the event that we sell corporate assets, our customers' personal data may be disclosed to a potential buyer. In this case, we will make reasonable efforts to ensure that the buyer is bound by the terms of this Privacy Policy. Otherwise where we have your consent or are otherwise legally authorized to do so.

Preservation and storage

We use service providers all over the world.As a result, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights to your data than those provided by local law If we transfer personal data outside the Economic Area European Union, we will ensure, as required by applicable law, that your privacy rights are adequately protected by adequate safeguards, in particular by EU standard contractual clauses. Please contact us if you would like more information on these guarantees.

We will retain your personal data for as long as necessary for the above purposes, therefore this period will vary based on your interactions with us. For example, if you have made a purchase with us, we will keep a record of your purchase for the period necessary for billing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as necessary to protect ourselves from a legal complaint. Where we no longer need to keep your information, we will delete it. Please note that when you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in the future.

Security

This site guarantees that your data is encrypted when you leave the site. This process involves converting information or data into an encrypted code to prevent unauthorized access. This site adopts this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are used to protect customer data while in transit to and from this site over a secure communication channel.

Although we do everything in our power to ensure that personal data is protected at all times by our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.

Minors

Our site is not intended for and should not be used by users under the age of 18. We do not knowingly collect personal data from children under the age of 18.

Cookies

Our Sites use cookies and similar technologies to provide certain features to the Site, to understand and measure its performance and to offer targeted advertising. Please see our Cookie Policy here for more information on the cookies we use and how to change your cookie settings.

Your rights

You have certain rights in relation to your personal data, including the right of access, portability, correction and request for deletion of your personal data.

You also have the right to object to the use of your personal data for certain purposes, including sending marketing. See 'Marketing' above, for more details on how to opt out of the same.

We will respond to any request to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are unable to comply with your request. To make any inquiries regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You also have the right to contact your local data protection supervisory authority.